FAQs

SHOPPING BY REGION

How do I shop from my country?

We currently ship to the United States, the United Kingdom, Canada, Australia, New Zealand, Japan, Thailand, Malaysia, Hong Kong, Germany, France, Italy, the Netherlands and Singapore. Choose your delivery country in the country/region selector. You'll see the products, prices and checkout options available for your market.

Why are some products or prices different between regions?

Some releases are regional exclusives, and prices are set separately for each market. U.K. prices include applicable VAT. Product availability may also vary by region.

Can I purchase a regional exclusive from another country?

Regional exclusives may only be available in their designated market. If a product does not appear after selecting your country or region, it is not currently available for that market.

Is free shipping available to Germany, France, Italy, the Netherlands and Singapore?

Eligible orders qualify from €79 for Germany, France, Italy and the Netherlands, or S$99 for Singapore, after discounts and excluding shipping charges. Select the free shipping option at checkout. Paid shipping options may also be shown. Weight-based rates and address restrictions are listed on our Shipping & Delivery page.

Will I need to pay import duties or taxes for these destinations?

We cover import duties and taxes. If you receive an unexpected payment request, contact support@pinmetoys.com before paying.

What is MUMUSE?

MUMUSE is PINME’s collectible plush character line, created for collecting, display, styling and use as a fashion bag charm.

What is a blind box?

A blind box contains one randomly packed character. You will not know which design is inside until the box is opened.

Can I choose a specific character?

No. Individual blind boxes are randomly packed unless the product page clearly states otherwise.

Can I receive duplicate characters?

Duplicates may occur when purchasing individual blind boxes or a 2-box pack. Each box still has a chance to contain the Secret Edition.

What are the Secret Edition odds?

The two Street Muse Edit Regular Editions have an equal chance of appearing. Secret Edition: 1 in 72. If you receive the Secret Edition, it replaces a Regular Edition. A Secret Edition is not guaranteed.

Does receiving a duplicate count as receiving the wrong item?

No. Duplicates, not receiving a preferred character, or not receiving a Secret Edition are normal possible outcomes of a blind box purchase.

Are MUMUSE products suitable for children?

MUMUSE products are collectible plush art toys recommended for ages 15+. They are not suitable for children under 3 due to small parts. Always follow the age and safety information shown on the product page and product label.

COLLECTIONS & COMMUNITY VOTING

What are themed collections?

We explore the character of different cities and countries through MUMUSE’s designs. These collections are released internationally in the destinations we ship to.

How are new designs selected?

Some designs are chosen through community voting. You can find voting rounds, results, and development updates under Official Projects on our Community page.

Will limited editions be restocked?

Restocks are not guaranteed. Subscribe to our emails or follow our official channels for new-release and restock announcements.

PRODUCT DETAILS & CARE

Why might my MUMUSE look slightly different from the photos?

Small variations in fur direction, stitching, facial placement and colour may occur between individual plush pieces. Screen settings may also affect how colours appear.

How should I care for my MUMUSE?

Always follow the product care label. Gently surface-clean when needed, allow the product to air-dry and avoid machine washing or high heat unless the care label states otherwise.

SUPPORT

Where can I find shipping and return information?

Shipping times, free-shipping thresholds, tracking, returns and refunds are explained on our dedicated Shipping & Delivery and Return & Refund Policy pages.

For order assistance, contact support@pinmetoys.com