Last updated: July 13, 2026

This Shipping & Delivery Policy applies to purchases made through pinmetoys.com. PINMETOYS currently serves customers in the United States and the United Kingdom.

Order processing

Orders are processed on business days, excluding weekends and public holidays. Processing time begins after payment has been successfully authorized. Orders placed after our daily processing cut-off, or on a non-business day, begin processing on the next business day.

We may contact you if we need to verify an order, payment, or delivery address. Verification requests may delay dispatch.

United States orders

• Processing time: We normally process U.S. orders within 1 business day.
• Estimated delivery time: Standard delivery is normally 2–4 business days after dispatch.
• Free shipping: Free standard shipping is available on U.S. orders of US$59 or more, calculated after discounts and before any shipping charge.
• For orders below US$59, the available shipping methods and charges are shown at checkout.
• Taxes: No additional sales tax is charged at checkout for U.S. orders.

United Kingdom orders

• Processing time: As our United Kingdom market is newly launched, processing may take up to 3 business days, particularly during periods of high order volume.
• Estimated delivery time: Delivery is normally estimated at approximately 5 business days after dispatch.
• Free shipping: Free standard tracked shipping is available on U.K. orders of £39 or more, calculated after discounts and before any shipping charge.
• For orders below £39, the available shipping methods and charges are shown at checkout.
• VAT: Prices displayed to U.K. customers include applicable VAT.
• Duties and clearance fees: U.K. customers will not be charged additional import duties or customs-clearance fees. If you receive an unexpected request for such a payment, please contact us before paying it.

Delivery estimates

Delivery times are estimates rather than guaranteed delivery dates. Delays may occur because of severe weather, carrier disruption, peak seasons, security checks, remote delivery locations, an incorrect or incomplete address, or circumstances outside our reasonable control.

The processing time and estimated transit time are separate. For example, a U.K. order may require up to 3 business days for processing before its estimated delivery period begins.

Tracking

When tracking is available, we will send the tracking information to the email address provided with the order after dispatch. Tracking may take up to 48 hours to show its first carrier scan.

An order may arrive in more than one parcel. If this happens, the parcels may have separate tracking numbers and may arrive at different times.

Delivery addresses

Customers are responsible for providing a complete and accurate delivery address. Please contact support@pinmetoys.com immediately if an address needs to be corrected. We cannot guarantee an address change after an order has entered processing or been dispatched.

If an order is returned because the address was incomplete or incorrect, delivery was refused, or the parcel was not collected, we may deduct the actual return and re-delivery costs from any refund where permitted by law. This does not affect rights that apply when the problem was caused by us or the carrier.

Delayed, lost, or marked-delivered parcels

If tracking has not updated for an unusual period, or a parcel is marked delivered but cannot be found, please:

1. check the delivery address in your order confirmation;
2. check with other household members, neighbours, reception, mailrooms, and safe places;
3. allow 1 additional business day after a premature delivered scan; and
4. contact support@pinmetoys.com with your order number.

We will review the tracking information and, where appropriate, open an investigation with the carrier. A replacement or refund for a confirmed lost parcel will be handled in accordance with applicable law and our Return & Refund Policy.

Items damaged in transit or incorrect deliveries

Please contact support@pinmetoys.com as soon as reasonably possible, preferably within 7 days of delivery, if an item arrives damaged, defective, incomplete, or incorrect. Include your order number and clear photographs of the parcel, shipping label, packaging, and item. An unboxing video can also help us resolve the issue.

The 7-day request helps us investigate carrier or packing issues promptly; it does not limit any mandatory consumer rights, including the statutory rights of U.K. consumers.

Contact

For shipping questions, contact:

PINMETOYS Email: support@pinmetoys.com